Legal & Policies
Everything you need to know about how we operate, protect you, and handle your data.
Privacy Policy
CalmWire respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and the rights you have over it.
Information we collect
We collect the following types of information when you use our website or make a purchase:
- Contact information — your name and email address when you subscribe, create an account, or make a purchase.
- Payment information — processed securely by our payment providers (Stripe and PayPal). We do not store your full card details on our servers.
- Usage data — anonymous information about how you use our site, collected through cookies and analytics tools.
- Communication data — any messages you send us via email or contact forms.
How we use your information
We use your information to:
- Deliver the digital products you purchase
- Send you the resources and emails you've subscribed to
- Respond to your questions and support requests
- Improve our website and products
- Comply with legal obligations
Email marketing
If you subscribe to our list, we'll send you resources, tips, and occasional product updates. You can unsubscribe at any time using the link in every email. We use a trusted email marketing platform to manage our email list, and your data is handled according to their privacy standards.
Cookies
We use cookies to make our website work, understand how it's used, and improve your experience. You can control or disable cookies through your browser settings, though some features may not work properly without them.
Sharing your information
We never sell your personal data. We only share it with trusted service providers who help us run our business — such as payment processors, email platforms, and analytics tools — and only to the extent necessary for them to perform their services.
Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time
If you're in the European Union or United Kingdom, you have additional rights under GDPR. To exercise any of these rights, contact us at the email below and we'll respond within 30 days.
Data retention
We keep your personal data only as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, we securely delete it.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.
Questions about your privacy? Contact us at hello@calmwire.com and we'll be happy to help.
Terms of Service
By accessing and using CalmWire ("the website") and purchasing our products, you agree to these terms. Please read them carefully before making a purchase.
About our products
CalmWire sells digital products — primarily printable PDF cheat sheets and guides focused on ADHD and mental health. All products are delivered digitally; nothing is physically shipped.
License and use
When you purchase a CalmWire product, you receive a personal-use license. This means you may:
- Download the product for your own personal use
- Print it for yourself and your immediate household
- Keep it indefinitely for personal reference
You may not:
- Resell, redistribute, or share the files publicly
- Claim the work as your own
- Use the products commercially without a separate license
- Upload the files to file-sharing or public platforms
If you're a therapist, educator, or organization wanting to use our resources with clients, students, or groups, please contact us for a professional license. We offer special pricing for clinicians and educators.
Intellectual property
All content on CalmWire — including designs, text, graphics, and products — is owned by CalmWire and protected by copyright. Your purchase grants you a license to use the product, not ownership of the underlying intellectual property.
Pricing and payment
All prices are listed in US Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time, but changes won't affect orders already placed. Payment is processed securely through Stripe and PayPal.
Delivery
Digital products are delivered instantly by email after successful payment. If you don't receive your download within a few minutes, check your spam folder or contact us. Download links remain valid according to the settings shown at checkout.
Limitation of liability
Our products are educational resources, not professional, medical, or psychological advice. We provide them "as is" and make no guarantees about specific outcomes. To the fullest extent permitted by law, CalmWire is not liable for any damages arising from the use of our products.
Governing law
These terms are governed by the laws of Portugal. Any disputes will be handled in accordance with the applicable laws of that jurisdiction.
Questions about these terms? Reach us at hello@calmwire.com.
Refund Policy
We want you to feel confident in your purchase. That's why we offer a straightforward, no-stress refund policy on all our digital products.
If you're not completely satisfied with your purchase, email us within 30 days and we'll issue a full refund. No questions, no hoops, no hard feelings.
How to request a refund
Requesting a refund is simple:
- Email us at hello@calmwire.com within 30 days of your purchase
- Include your order number or the email address you used at checkout
- That's it — you don't need to explain why, though we always welcome feedback to improve
We'll process your refund within 5 business days, back to your original payment method.
Why we offer this
We genuinely believe in our products. We'd rather you feel comfortable trying them risk-free than hesitate over a few dollars. If something doesn't work for you, that's okay — we want our resources in the hands of people they actually help.
A note on digital products
Because our products are digital and delivered instantly, we can't "take them back" the way a physical store would. We rely on your honesty and good faith — and in return, we keep our refund process simple and generous.
EU/UK customers: Under consumer law, digital products are often exempt from the standard 14-day cooling-off period once download begins. However, our 30-day guarantee applies regardless — we honour it for everyone, everywhere.
Need a refund or have a question? Email hello@calmwire.com and we'll sort it out quickly.
Disclaimer
Please read this carefully. CalmWire's products are educational and supportive tools — they are not a substitute for professional medical or mental health care.
Our cheat sheets and guides are designed to support you, not to diagnose, treat, or cure any condition. If you're struggling, please reach out to a qualified healthcare or mental health professional.
Not medical advice
The content in our products and on our website is for educational and informational purposes only. It is not intended to be, and should not be taken as, medical advice, diagnosis, or treatment. Always seek the guidance of a qualified physician, psychiatrist, psychologist, or other licensed professional with any questions about your health or a medical condition.
Not a replacement for therapy
CalmWire resources can be a helpful complement to professional care — and many therapists use them in sessions — but they do not replace therapy, counseling, coaching, or medication. They are one tool among many in your toolkit.
Individual results vary
ADHD and mental health are deeply individual. What works beautifully for one person may not work for another. We make no guarantees about specific outcomes, and our strategies are offered as suggestions to explore — not prescriptions to follow.
If you're in crisis
If you are experiencing a mental health crisis or having thoughts of harming yourself, please reach out for immediate help. Contact a local crisis line, emergency services, or go to your nearest emergency room. You deserve real, human support — and it's available.
Consider listing local resources here for your main markets — for example crisis line numbers for the regions where most of your customers are located. This adds genuine care and trust.
External links
Our website and products may reference external sources or research. We're not responsible for the content of third-party websites and including a link doesn't imply endorsement.
Questions? We're here — reach us at hello@calmwire.com. And please, if you need support, don't hesitate to reach out to a professional. 💜